Thank you for choosing our jewelry store for your purchases. Below, we provide you with information regarding our shipping and returns policy for customers in Mexico and the United States.
Shipping Policy
Currently, we offer shipping to both addresses within Guadalajara metropolitan area and addresses within Oakland, California, USA.
The processing time for your order may vary depending on product availability and workload. We will do our best to process and ship your order as quickly as possible.
We use reliable and secure shipping services to deliver your products. The available shipping methods and associated costs will be displayed during the checkout process.
Shipping costs may vary based on the destination, package weight, and selected shipping method. During the purchase process, you will be shown the corresponding shipping cost before making payment.
We will provide a tracking number once your order is shipped. You will be able to track the status of your shipment through the carrier's website.
Shipping Policy
We accept returns in case of defective or damaged products during shipping. We also accept returns if the received product does not meet your expectations.
You must contact our customer service team within 7 days of receiving the product to initiate the return process.
In order for us to accept the return, the product must be in its original condition, unused, and with all original tags and packaging. We reserve the right to reject a return if the product does not meet these conditions.
You should contact our customer service team to inform them of your intention to return a product. We will provide you with detailed instructions on how to proceed. The return shipping costs will be borne by the customer unless the reason for return is due to an error on our part.
Once we receive and verify the returned product, we will proceed with the corresponding refund. The refund will be made using the same payment method used in the original purchase, unless otherwise agreed with the customer.
Please note that these policies may be subject to change. We recommend checking the most up-to-date information on our website or contacting our customer service team directly for additional information and to confirm any specific details related to shipping and returns.
We hope this information is helpful and that you enjoy your shopping experience with us.
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